Terms And Conditions
f1hobbies are dedicated to your total satisfaction. Should you have any suggestions or comments please email us at firstname.lastname@example.org.
Our Contact details
Unit A3, St George's Business Park
Kent ME10 3TB
Telephone: 0845 260 2623
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, click on the items you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy your order.
If you require any help using our site please feel free to contact us by telephone or email and we will be happy to help you.
IMPORTANT NOTE! Customers OUTSIDE the United Kingdom should contact us first prior to making a purchase.
Credit Card Security
f1hobbies uses Barclay's Merchant Services with third party credit card handling by SAGEPAY for your complete security. Details can be found at www.protx.com. In order to make a successful transaction you MUST provide your card billing address and landline telephone number. Any transactions that do not pass the address security check will be refunded and cancelled. This is for the protection of the cardholder.
For your further security we operate the Verified by Mastercard/Visa security system, which allows customers to use their online credit card password.
Payment by Bank Transfer
If you choose to make payment via bank transfer you are responsible for all bank charges incuding those incurred if any or part of your order requires any refund of funds to your account.
For orders made from the UK or the European Union, 20% VAT is included in our prices.
We take security seriously and have made sure that data submitted by this website is encrypted. In addition to this first level of security, credit card details are stored in an encrypted form. We do not store your card details in clear text.
Shipping And Handling
All shipments are insured. It is the duty of the recipient to check that the item has arrived in an undamaged condition BEFORE signing for safe receipt. Any damage should be highlighted to the delivery driver and reported to f1hobbies immediately.
PLEASE NOTE: Large items will be delivered by courier. Delivery will be attempted once and the courier will leave a card with instructions on how to collect your goods or rearrange delivery. If you fail to contact the courier the goods will be returned to f1hobbies and a 25GBP admin fee will be levied. The customer will be required to pay the cost of re-delivery.
REMEMBER when ordering goods please ensure that there will be someone at the delivery address to accept and sign for goods or to respond to any card left by the courier within 24hours.
IMPORTANT NOTE! Customers OUTSIDE the UK, not on UK mainland or from the Highlands and Islands of Scotland (which includes postcodes as follows: IV, HS, KA27-KA28, KW, PA20-49, PA60-PA78, PH17-PH26, PH30-PS44, PH49-PH50, ZE) and the Isle of Wight should contact us first before making a purchase.
All large or high value items are shipped via courier service following receipt of cleared funds. Small and low value items are shipped using Royal Mail. We ship Monday to Friday. Orders received during the weekend period will be processed on Mondays. We will notify you if any item you have ordered are out of stock for more than three days.
If your item is not in stock we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.
Prices, offers and products are subject to availability and may change. Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions and/or advertised prices may be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices, which is beyond our control. In these circumstances, we will contact you to make sure it is in order to proceed with the order at the new price.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We can only accept cancellations for orders via email, fax or in writing to ensure your details are secure, a telephone call is not notice of cancellation. You have seven working days to cancel from conclusion of the contract. In all cases the goods must be returned at the cost of the purchaser and reasonable care taken to keep the product in as new condition. The item must be returned as packaged when sent with sealed bags etc un-opened and all manuals and accessories must be included in order to qualify for a refund. Items that have been used or "tried out" in any way cannot be returned. Special order items cannot be returned. We will always refund within thirty days of cancellation. Shipping costs are non refundable. We are unable to accept returned books or software once opened unless faulty. Software compatibility is the responsibility of the purchaser.
Return of Faulty Goods
If you have ordered via telephone or online and believe the goods to be faulty please contact us immediately as many problems can be resolved easily. In all cases you are required to contact us prior to returning any faulty goods to obtain a returns number. If the goods are faulty you can return the goods for refund or replacement. Items sent back without following these instructions may be marked return to sender and will not be processed.
The design, layout, source code and content arrangements on this site, f1hobbies.co.uk, are protected by copyright. All trademarks mentioned on this site belong to their respective owners. The contents of this website is copyrighted by f1hobbies.
If you believe that there is content on this site that you own copyright to and is here without permission please contact us.
f1hobbies assumes no responsibility for errors or omissions contained with in this website.
These materials are provided "as is" without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. F1hobbies further does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials.
f1hobbies shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, lost revenues or lost profits, which may result from the use of these materials. The information on this server is subject to change without notice.